Account Information

Insured Patients

It is important that you are aware of any financial obligations related to your admission.  If this has not been discussed with you, please ask to speak to one of our accounts staff.

You will be asked to complete and sign a health insurance claim form on admission.  Flinders Private Hospital will submit your claim directly to your health fund on your behalf.
 
In the event that your health fund rejects your claim for reimbursement for any reason, the hospital will seek to recover any amounts outstanding from you.

If you do not sign a health insurance claim form before discharge, a form will be sent to you for completion.  Flinders Private Hospital requests that you return the completed and signed claim form as soon as possible.

Private Health Insurance

Flinders Private Hospital has an agreement with the majority of private health funds to cover the hospital charges for your admission, depending on the level of your cover.  Some levels of cover require you to pay an excess or co-payment and you will be asked to pay this prior to, or on admission.  In addition, health fund policies require members to serve waiting periods before they will provide cover, and some levels of cover have excluded services.  Pre-existing ailment rules also apply and your cover may be subject to these rules.  Flinders Private Hospital therefore strongly recommends that you contact your health fund to confirm your cover prior to your admission. 

Medicare/Doctor's Fees

Medicare does not cover any private hospital accomodation (room charges) or theatre fees as this is covered by your private health insurer. Doctor's fees are covered by Medicare and your private health insurer and depending on your doctor and health insurance cover there may be a gap payable. You should discuss these charges with your doctor and your health fund. You may also receive separate accounts for the following:

  • Attending Surgeon / Assisting Surgeon / Anaesthetist

 

  • Attending Physician (non surgical stay or medical consultation)

 

  • Medical Imaging (if x-rays or scans were required)

 

  • Pathology (if any tests such as blood tests or biopsies were required)

 

  • Intensive Care Specialist (if you required a stay in the Intensive or Critical Care Unit)

Payment Methods

Flinders Private Hospital accepts cash, bank cheques, money orders, eftpos, Amex, Visa and MasterCard for any amounts payable. Please note a surcharge applies for credit card transactions.

Personal cheques and business cheques will not be accepted.  Payment must be made prior to, or on admission.

Self Insured Patients

If you are a self insured patient (ie you do not have private health cover), you will be required to pay an estimate of the total amount of the hospital account prior to admission to confirm your booking. Contact our Insurance Liaison Officer on 08 8275 3731 for an estimation; it may cost less than you think.

WorkCover/Third Party Insurance

If your admission is as a result of a WorkCover, Third Party or a Public Liability claim, Flinders Private Hospital will require prior written approval for your admission from the relevant insurance company.  Your admission cannot be confirmed until this approval is received. 

Any claims that have not been approved by the insurance company will be treated as an uninsured admission and the estimated hospital costs will be payable by you.

Prescriptions

An independent pharmacy company provide pharmacy services for our hospital. If you have any questions related to an account, or a general enquiry, please contact them directly.

Boarding Fees

Boarding can be arranged if required. Standard boarding rates that cover the cost of food and accommodation apply.

Patient Transport

Medicare does not cover ambulance costs. Some private health insurance policies do cover the cost of an ambulance, however many only cover you for emergency services. Please contact your health fund to determine your level of cover. If you have separate ambulance cover please advise us.